Services

Quick Response
To Your Needs

INFORMA supports customers with a full range of services to ensure effective implementation and continuous, trouble-free operation — with a helpdesk available from 05:30 to 22:00 GMT.

What we offer

Six Services. One Goal: Uptime.

Remote Assistance
An easily accessible helpdesk for client companies, providing timely responses to support requests. Expertise and operational methods tested over decades — available 05:30–22:00 GMT.
Monitoring & Check-up
Remote control of your INFORMA software with proactive alerts: OS, CPU, memory, disk and service monitoring, database latency and response time, plus a centralized dashboard and tailor-made alarm system.
Maintenance
Dedicated software maintenance with identification, removal and archiving of unused data in operational databases — including detailed assessment reports and remote implementation support.
Technical Consulting
Consultancy on MES (Manufacturing Execution System) and production planning: feasibility studies, planning and scheduling solutions, modelling, test management, implementation, installation and application integration.
Training
Bespoke training for each company — for individual operators or groups — through refresher courses and advanced modules, on site or remotely.
Project Management
Collaborative management for the best result in planning, resource allocation, risk management and project communication, from kick-off to go-live.
Resident Engineer

An INFORMA Engineer, On Your Plant Floor

When a project needs deeper presence, INFORMA can guarantee a resident engineer in your company through two formulas:

Short Term
Two working days in house every two weeks, for a period of up to 6 months (26 working days).
Long Term
An INFORMA technician on site 5 days a week, 3 weeks a month, for up to 12 months.

Need help with an INFORMA system?

Existing customers can open a ticket; everyone else can reach our Torino team directly.